Overview
SPX is an AI-assisted digital twin platform for creating, running, improving, and validating real-world system behavior. This Privacy Policy explains what information we collect when you use SPX, how we use it, and the choices you have.
We keep the policy practical and explicit. If a data use is important to your decision to adopt SPX, it should be described here rather than implied elsewhere.
Information We Collect
We may collect account details, support requests, billing-related contact details, usage signals, and content you submit while using the platform.
Depending on the product flow, this can include project metadata, model definitions, uploaded assets, generated outputs, and limited technical telemetry needed to keep the service secure and reliable.
- Account and contact information you provide directly
- Project data, inputs, and generated outputs you choose to process
- Technical data such as device, browser, and usage events
- Support messages and other communications you send us
How We Use Information
We use information to operate the service, authenticate users, generate requested outputs, provide support, improve the platform, and keep the system secure.
We also use aggregated product signals to understand what is working, where users get stuck, and how the product should evolve.
- Deliver requested product features and account functionality
- Process billing, access control, and support requests
- Detect abuse, investigate incidents, and protect the platform
- Improve product quality using aggregated usage insights
What We Do Not Do
Trust depends on clear boundaries. The list below states the commitments we intend to keep for SPX customer data and project content.
- We do not sell your personal data
- We do not use your project content to train public AI models by default
- We do not keep uploaded project assets longer than needed for the service
- We do not share your content except with service providers needed to operate SPX
Data Retention
We retain personal data and project data only for as long as it is needed to provide the service, satisfy legal obligations, resolve disputes, or enforce agreements.
If you delete your account or request deletion, we will remove or anonymize information according to the retention rules in effect for the relevant data type.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your personal data.
If you want to exercise a privacy right or ask a question about this policy, contact us and we will respond as required by applicable law.
Security
We use reasonable technical and organizational safeguards to protect data in transit and at rest, and we limit access to production systems on a need-to-know basis.
No online service can guarantee perfect security, but we work to reduce risk through access controls, monitoring, backups, and incident response practices.
Children's Privacy
SPX is not directed to children, and we do not knowingly collect personal data from children where that would be prohibited by law.
Changes to This Policy
We may update this policy from time to time to reflect changes in the product, the law, or our data handling practices.
The date at the top of the page shows the current version we publish on the site.
Contact
If you have a privacy question, a deletion request, or a general concern about this policy, contact us at the address below.